Problem Codes

Use this form to enter codes which you will use to track and report problems at the order level. After you enter a code of up to three characters, enter the description that explains what the code means.

Note: The system provides four different sets of codes to help you track why material is returned, what happens to it after it is returned, and other issues. For more information about codes and parameters that help you tailor RMA to your business processes, see RMA Setup.