Return Material Authorization Overview

When customers reject material and ask you to correct it, the system lets you act quickly to meet their expectations while putting as little burden as possible on your internal resources.

• Getting Started: To tailor RMA to your particular business, the system offers codes and parameters that you define to support your processes or to track important issues. For more information, see RMA Setup.
• Day to Day Operation: RMA supports you in performing such basic tasks as authorizing returns, issuing credit, sending a replacement, and receiving returned material. You can also repair the returned item using a rework order. For more information, see RMA Steps.
• Flexible Views: The system provides access to the business information created through your day-to-day transactions of customer returns. This information can help you identify problems quickly, track issues, verify progress, and improve processes.