Using the Appointment Detail - Service Form Open the Appointment Detail - Service form in one of these ways: On the Calendar - Service form, select an appointment record. On the Work Queue - Service form, select on an appointment record. Optionally, update the status of the appointment as you perform work. Optionally, use these hyperlinks in the Contact section: Select the customer name link to launch the Customer Detail - Service form. Select the contact phone number link to launch the device's phone dialer, if compatible. Select the appointment address to launch the device's default mapping application, if compatible. Optionally, select the serial number hyperlink to launch the Unit Detail - Service form. Optionally, specify a new note in the box. Related topics Using the Buttons on the Appointment Detail - Service Form About Online Mobile Service Customer Detail - Service Unit Detail - Service Browse Units - Service