Adding a New Incident (Mobile)

Status

Select the status for the new incident, or accept the default status of Open.

Priority Code

Select the level of priority for the incident, or accept the default level.

Description

Specify a description of the incident.

Incident Notes

Specify any additional notes about the incident.

Unit

The unit selected for the appointment is displayed by default. Optionally, select a different unit for the incident. If you select a new unit, the item is updated accordingly.

Item

An item is displayed by default based on the unit.

General Reason

Select the general reason for the incident. Reason codes are maintained on the Service Reasons back office form.

Specific

Select the specific reason for the incident.

Reason Notes

Specify any notes for the reason.