Incidents

Use this form to create, update, or delete Incidents. An incident describes the initial contact from the customer: a phone call, email, fax, or other form of communication. Adding an incident is the first step in logging the customer issue and determining who will resolve the issue.

Incidents can also be added by Customer or Reseller Portal users. To receive notification when a new incident is entered from the portal, you must subscribe to the PortalIncidentAlert in CloudSuite Industrial.