Creating and RMA and RMA Line

To create a Return Material Authorization (RMA):

  1. In the RMAs form, create a new RMA record.
  2. Specify a customer.
  3. Specify the warehouse. It must match the Disposition Warehouse specified in the RMA Parameters form.
  4. Save the record.
  5. Click RMA Lines to open a linked RMA Line Items form.
  6. In the RMA Line Items form, specify an item and the quantity to be returned.
  7. On the Dispositions tab, verify that the Use Disposition Process field is selected. (This value is defaulted from the RMA Parameters form.)
  8. Save the record.
Related topics
Using RMA Extended Dispositions