Infor CloudSuite Industrial Online Help
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Infor CloudSuite Industrial Online Help
About This Application
Customer Service
Overviews and Procedures
Managing Customer Orders
Customer Interactions
Infor CloudSuite Industrial Online Help
About This Application
What's New in This Version
Basics
Microsoft Office Integration - Application Search
Mongoose Administration
Software Development
Developing Forms
System Administration
Glossary
Accounting and Financials
Customer Service
Overviews and Procedures
Managing Customer Orders
About Approving Customer Shipments
About Customer Order Entry Non-Inventory Items
Determining the Cost of Goods Material Account
About Multiple Due Date Billing Terms
Attaching Files to Emails Sent from Interaction Forms
Approving Customer Shipments
Setting Up Customer Order Entry
Order Entry Steps
About Drop-Ship Locations and Taxes on Customer Order Lines
Adding a Configured Item in Order Entry
Calculating Unit Price for Customer Orders/Estimates
Changing Lines/Releases to a Status of Complete
Changing a Single Customer Order Status to History
Changing Multiple Customer Order Statuses to History
Copying Orders and Estimates
About Copying Orders and Estimates
Creating a Blanket Order
Cross-Referencing a Transfer Order to a Job Order
Cross-Referencing a Transfer Order to a Purchase Order
Cross-Referencing a Transfer Order to a PO Requisition
About Creating Customer Order Lines Change Logs
Deleting a Customer Order
How Customer Order Blanket Line/Releases Affect Inventory
Invoicing a Customer Order
About Order Invoicing/Credit Memos
Example: Progressive Billings
Advanced Terms Algorithm
About Invoice Addresses
Printing Customer Statements
Purging the Packing Slip Register
Reopening a Closed Order, Blanket Line, or Release
Resetting Invoice Numbers
Setting Up Order Level Discounts
About Surcharges
Setting Up Surcharges
Surcharge Example
Determining the Best Site/Warehouse to Fulfill an Order
Manually Shipping a Customer Order
Shipping a Serialized Item
Shipping Customer Orders
Setting Up Shipping Charges for Credit Card Customers
Freight Charge Method Examples
Using the Order Pick List to Perform Shipping Transactions
About DIFOT (Delivered In Full and On Time)
Implementing DIFOT (Delivered In Full and On Time)
Due Date and Discount Date Comparison Chart
Viewing Customer Order Document Lifecycle
Using Revision/Pay Days
Price Adjustment Invoices
Reserved Inventory
Progressive Billing
Pegging Demands to Supplies
Customer Interactions
Logging Customer Interactions
Replying to an Incoming Customer Interaction
Procurement
Sales
EDI
Human Resources and Payroll
Configuration
Document Automation
Data Collection
Inventory Control and Material Planning
Manufacturing
Project Management
Workbenches
Optional Modules
Customer Interactions
Logging Customer Interactions
Replying to an Incoming Customer Interaction