Service Request Orders (SROs)
- Using SROs to Track Service Requests, Transactions, and Billing
- Setting Up the System for Service Request Orders (SROs)
- Adding and Maintaining SROs
- Invoicing Service Orders
- Service Order Accounting
- Service Order Reports
- Data Collection
- Billing Service Orders
- Tracking Service Orders with the Service Console
- Using the Service Order Project Scheduling Form
- Creating a Service Order Pre-Packing Slip
- Linking Customer Orders to Service Orders
- About SRO Pricing
- Service Cross References
- About Parts Not in Inventory
- Requesting Parts Not in Inventory
- Reviewing Warehouse Replenishment Planning
- Generating Warehouse Replenishment Planning Information
- Generating the Service Order Planned Material Requirement Report
- Designating Serial Numbers on a Material Transaction
- Service Commissions Overview
- Commission Reimbursement
- Handling a Support Call that Requires a Service Order
- Processing a Warranty Claim
- Shipping Parts Associated with a SRO
- Drop Shipments for SROs
- Processing a Spare Parts Order for an Existing Unit
- Processing a Spare Parts Order for Inventory
- Handling RMAs Through Service Orders
- Handling Advance Exchanges and Loaners
- Completing An Advance Exchange for a Unit
- Completing An Advance Exchange for the Components of a Unit
- Service Orders Involving a Loaner
- About Service Bay Repair vs. Depot Repair
- About Service Order Planned Transactions
- Creating a Maintenance Order for an Internal Unit on a Shop Floor Machine
- Closing a Service Order
- Adding Service Level Agreements
- Setting Up Labor Costs for a SRO
- Entering Service Order Deposits
- Reviewing SRO Working Status History
- Using Multiple Customer Item Numbers with Service Orders
- Using the AIA Billing Console
- Using Service Item/Warehouse Replenishment