Adding Service Order Transactions

Use the Service Order Transactions form to enter, post, and remove material, labor, miscellaneous, and line transactions for a service order. You can enter a transaction against more than one service order (SRO) at a time. When labor, material, or miscellaneous charges are applied to a service order, the transaction must be posted.

On the Service Order Transactions form, specify this information for each new transaction:

  1. In the Filter section, specify this information to filter for service order transactions:
    Partner ID
    Select the partner associated with the service order transaction.
    SRO
    Select the unique alphanumeric used to identify the service order.
    Line
    Select the number assigned to the service order line.
    Operation
    The operation number associated with the service order line is displayed.
    Type
    • Actual: Transactions that have been issued to a service order.
    • Planned: Transactions used to record a plan of the amount of material, labor, and miscellaneous transactions that will be required for the service order.
    Date Range
    Select the range of calendar dates to include in the results.
    Document Number
    Select the range of document numbers to include.
    Include Posted
    Select this check box to include posted transactions in the results.
    Include Unposted
    Select this check box to include transactions as part of the results.
    Include Templates
    Select this check box to include transactions of service order templates in the grids.
    Additional Filters Button
    Click this button to launch the Service Order Transactions Filters form.
    Clear Filter Button
    Click this button to clear any currently populated filter options.
    Apply Filter Button
    Click this button to filter for results based on the selected options.
  2. These fields are shared in the grids on some of the tabs:
    Posted
    This check box indicates whether or not the transaction has been posted to the service order.
    Bill Hold
    Select this check box to put the service order operation or transaction on billing hold.
    Partner
    The partner is displayed.
    Payroll
    This read-only checkbox is selected if the record was processed during a payroll generation. This can only happen if the Include Service Orders field is selected on the Generate Payroll form.
    Transaction Date
    Select the date to use for posting this transaction. The current date is the default value.
    SRO
    The unique alphanumeric used to identify the service order is displayed.
    Line#
    The number assigned to the service order line is displayed.
    Oper#
    The operation number associated with the service order line is displayed.
    Quantity
    Specify the number or amount of units/items to be used on transaction, order, and so on.
    Warehouse
    Select the default warehouse to use for the service order.
    Post Date
    Select the month, day, and year that will be assigned for account posting.
    Dept
    Select the department out of which the partner works.
    Billing Code
    See Billing Code.
    Material Cost
    Specify the total amount of material cost.
    Labor Cost
    Specify the total amount of labor cost.
    Fovhd Cost
    Specify the total amount of fixed overhead cost.
    Vovhd Cost
    Specify the total amount of variable overhead cost.
    Outside Cost
    Specify the total cost of the outside services portion for the current item.
    Unit Cost
    Specify the unit cost of the item. The amount is calculated as follows: Unit Cost = Material Cost + Labor Cost + Fixed Overhead Cost + Variable Overhead Cost + Outside Cost
    Unit Price
    Specify the amount being charged for the material.
    Price Currency
    Select the currency type in which the item price is listed. The currency codes are set up and maintained through the Currency Codes form.
    Discount
    Specify the percentage discount that will be given to the service order transaction.
    Cost Currency
    The currency type in which the item cost is listed. The currency codes are set up and maintained through the Currency Codes form.
    Tax Code
    Select the tax code, which represents how the sales tax is calculated. Selections are set up and maintained through the Tax Codes form.
    Sales Tax
    Specify the amount of sales tax to be charged to the service order transaction.
    Ext Cost
    The extended cost of the transaction line item is displayed. This value is determined by multiplying the Quantity field by the Unit Cost field.
    Ext Price
    The extended price of the transaction line item is displayed. This value is determined by multiplying the Quantity field by the Unit Price field.
    Transaction Number
    A system-generated number used to identify the specific transaction is displayed.
    Post Date
    This field is blank by default. After the posting process is completed, the date the transaction was posted is displayed.
    Invoice
    The number of the invoice that corresponds to that transaction is displayed.
    Bill Status
    The current billing status of the transaction is displayed.
    Sign Off and Date
    The partner and date entered on the Service Order Operations form when the operation is signed off is displayed.
    Descriptions
    The descriptions from each of the service orders, lines and operations is displayed.
  3. Specify this information on the Material tab:
    Transaction Type
    Select the type of material transaction that is being performed on a service order.
    Item
    The item number is displayed.
    Impact Inventory
    Select this check box if you want the transaction to affect inventory levels. This check box is disabled for service order transactions with the type of loaner.
    Customer Item
    Select the customer item. These are maintained on the Customer Item Cross References form.
    U/M
    Select the abbreviation for the unit of measure used to quantify the number of units or items.
    Item Description
    A brief description of the item is displayed.
    Location
    Select the warehouse location to use for the material transaction.
    Lot
    If the transaction involves a serial tracked item, select the lot for the warehouse location to use for the material transaction.
    Drop Ship To
    See Drop Ship To,
    Serials Button
    Click this button to launch the Service Serials modal form. This form can be used to view or generate serial numbers for the associated item.
    Drop Ship Button
    Click this button to launch the SRO Drop Ship To form.
  4. Specify this information on the Labor tab:
    Total Hours Worked
    Specify the total hours worked for the transaction. This value is displayed in the grid.
    Total Hours to Bill
    Specify the total hours to bill for the transaction. This value is displayed in the grid.
    Work Code
    Select the code used to represent the type of work that is being recorded to a service order. Codes are set up and maintained on the Work Codes form.
    Hours Worked
    Specify the number of hours spent by a partner working on a transaction.
    Hours To Bill
    The number of hours to be charged for work performed is displayed.
    Work Code Description
    The explanation of what the work code represents is displayed.
    Cost
    The running total of labor costs issued to the service order, service order line, or service order transaction is displayed.
    Labor Rate
    The hourly rate of a partner for the type of work being performed is displayed.
    Start Time
    Select the start time for the current record.
    End Time
    The date and time the work was completed is displayed.
    Reimburse Labor
    Select this check box to reimburse the partner for labor transactions on incidents that the partner is assigned to. If this field is cleared, costing for the associated transactions is not affected.
  5. Specify this information when the type is Planned:
    Dispatch Button
    Click this button to launch the Service Schedule Dispatch form.
    Source Fields
    Select the type of record to cross-reference. The three ID fields can be used to specify existing records. If left blank, the system creates a new record of the source type specified when the cross reference is performed.
    Source Button
    Click this button to show the corresponding screen of the originating source. For example, if you are producing the item as a purchase order, click this button to show the cross-referenced purchase order record.
  6. Specify this additional information on the Miscellaneous tab:
    Misc Code
    Select the unique alphanumeric code that represents a particular type of expense that is charged to a service order.
    Misc Code Description
    The explanation of what the work code represents is displayed. The description is assigned on the Miscellaneous Codes form.
    Payment Type
    Select the code for the payment type being used. The selections available are set up and maintained using the Payment Types form.

    Specify this information when the type is Planned:

    Source Fields
    Select the type of record to cross-reference. The three ID fields can be used to specify existing records. If left blank, the system creates a new record of the source type specified when the cross reference is performed.
    Source Button
    Click this button to show the corresponding screen of the originating source. For example, if you are producing the item as a purchase order, click this button to show the cross-referenced purchase order record.
  7. Specify this information on the Line Material tab:
    Serials Button
    Click this button to launch the Serials modal form. This form can be used to view or generate serial numbers for the associated item.
    Drop Ship Button
    Click this button to launch the SRO Drop Ship To form.
    Transaction Type
    Select the type of material transaction that is being performed on a SRO.
    Item
    The item number is displayed.
    Impact Inventory
    Select this check box if you want the transaction to affect inventory levels.
    Customer Item
    Select the customer item. These are maintained on the Customer Item Cross References form.
    U/M
    Select the abbreviation for the unit of measure used to quantify the number of units or items.
    Location
    Select the warehouse location to use for the material transaction.
    Lot
    If the transaction involves a serial tracked item, select the lot for the warehouse location to use for the material transaction.
    Drop Ship To
    See Drop Ship To.
Note:  The Reimbursement Tax codes are for the user to specify a rate type tax code used to create the distributions on the Voucher or Credit Memos during reimbursement for the specified reimbursement Tax Amount. The Reimbursement Tax and Codes are only enabled when the partner of the service order transaction is marked for reimbursement. The Reimbursement Currency is pulled from the Currency associated to the Partner/Reimbursement Method.

Use these buttons on the form as described here:

  • Click Notes to launch the Notes form, where you can read, edit, or add descriptive notes about the currently displayed record.
  • Click Unpost Batch to unpost the group of selected lines.
  • Click Unpost Transaction to unpost the selected transaction. Only transactions that have not been billed are eligible for unposting.
  • Click Post Transaction to post the selected transaction to the SRO.
  • Click Post Batch to post all the transactions for the selected tab to the SRO.
Related topics
Using SROs to Track Service Requests, Transactions, and Billing
Entering Expenses Against a Service Order