Setting up the System for Incidents

Use these steps to set up your system to handle incidents:

  1. Set up incident status codes.
  2. Set up priority codes that establish response times for incidents.
  3. Set up escalation tasks.
  4. Set service parameters. (Call Center tab).
  5. Set up service reasons and activities.
  6. Set up service resolutions.
  7. Set up incident event codes.
  8. Set up partners.
  9. Set up knowledge base categories.
Related topics
Adding an Initial Request for Service (Incident)
Setting Up Service Status Codes
Setting Up Priority Codes that Establish Response Times for Incidents
Setting Up Escalation Tasks
Setting Up Service Parameters
Setting Up Service Reasons and Activities
Setting Up Event Codes
Setting Up Partners
Setting Up Knowledge Base Categories