Sending an Email to Portal Users

To send an email to Portal users, perform these steps:

  1. Determine the type of communication you plan to send: News, Promotion, or Other Communication.
  2. In the Communication Wizard, select Portal Users. The Communication Method defaults to Email. The list of portal users who will receive the communication is based on those who have subscribed to the publication SpecialPromotionsAnnouncements through their portal profile.
  3. Type your message in the Message body. Templates and MailMerge fields are not available for use with Portal communications.
  4. Specify the Subject.
  5. Click Next.
  6. Select an Interaction Topic and, optionally, specify a note about the interaction. The Type defaults to Email.
  7. Click Finish. The system sends the email to portal users through the Application Event System.
Related topics
Sending a Communication to a Group of Contacts
Sending a Fax or Letter to a Group of Contacts
Sending an Email Blast
Sending an Email Blast without a Template