Replying to an Incoming Vendor Interaction

Use the Vendor Interactions form to record and track all communication between you and your customers, including date, time, and contact information. You also can use this form to reply directly to incoming messages from the Vendor Portal.

To reply to an incoming message from the Vendor Portal:

  1. Upon receiving notification that a customer has sent a message, open the Vendor Interactions form.
  2. Enter or select the interaction number.
  3. Click Reply.
  4. Enter your response in the notes box.
  5. Save the record. Your message is published to the Vendor Portal and the vendor receives email notification of your reply.
Related topics
Logging Vendor Interactions