Basis, Escalation Tasks
This field determines which date/time will be used for triggering the first escalation.
Option | Description |
---|---|
Follow-up | Current date/time is beyond the follow-up date/time of the incident. |
Late | Current date/time is beyond the "time until late" limit or Current Date/Time > Incident Date + Days/Hours Until Late |
Warning | Current date/time is beyond the "days/hours until warning" limit or Current Date/Time > Incident Date + Days/Hours Until Warning |
Due Date | Current date/time is beyond the incident due date or Current Date/Time > Incident Due Date |