Debugging Tax Calculations (Taxware)

Note: This topic applies to only Infor Service Management.

If you are using the Taxware tax interface, you can use Debug fields on the Tax Interface Parameters form to help find and correct problems with your tax interface calculations.

Note: Do not turn on the debug options unless you have a problem with the interface. When debugging is turned on, large amounts of data are written to the database, which can affect system performance.

To set up debugging of your tax interface:

In the Tax Interface Parameters form, select a debug option:
- Debug Taxware: Select this option to create a taxware.dbg file on the database server. Relevant tax entries are logged in this file as they occur. With this option, you must also specify a Debugging File Directory on the database server that will hold the taxware.dbg file. This file can be sent to Taxware technical support upon request.
- Debug Infor: Select this option to log tax entries in the application database as they occur. Later, you can click Export to File to save these entries to a local text file that can be sent to Infor technical support.
Save your changes on the form. At this point, the system starts logging any relevant information as users perform actions that involve tax calculations.
When you have a good sample of transactions involving taxation, send the file to Support:
- If you are using the Debug Infor option, click Export to File and save the file (by default, TaxInterfaceDebug.txt) to a local folder. Send the file to Infor support so they can help you solve issues related to the tax interface.
- If you are using the Debug Taxware option, send the taxware.dbg file to Taxware support so they can help you solve issues related to the tax interface.
If you are using the Debug Infor option, click Delete All to remove the debug log entries from the database after they have been exported to the file.
Clear the Debug Infor and/or Debug Taxware option to stop logging entries.