Debugging Tax Calculations (Vertex)

Note: This topic applies to only Infor Service Management.

If you are using the Vertex tax interface, you can use Debug fields on the Tax Interface Parameters form to help find and correct problems with your tax interface calculations.

Note: Do not turn on the debug options unless you have a problem with the interface. When debugging is turned on, large amounts of data are written to the database, which can affect system performance.

To set up debugging of your tax interface:

In the Tax Interface Parameters form, specify a Debugging File Directory. This folder on the database server will hold the logging file that is created during the debug process.
Select a debug option:
- Debug Vertex: Select this option to immediately start creating a vertex.dbg file on the server using the specified path. This file will collect relevant information. It can be sent to Vertex technical support upon request.
- Debug Infor: This creates a TaxInterfaceDebug.txt file on the database server, where relevant tax entries are logged as they occur. This file can be sent to Infor technical support.
Save your changes on the form. At this point, the system starts logging any relevant information as users perform actions that involve tax calculations.
When you have a good sample of transactions involving taxation, send the file to Infor support so they can help you solve issues related to the tax interface.
Clear the Debug Infor and/or Debug Vertex option to stop logging entries.