Alert Users of Customer Interaction - Workflow Event Handler
Use this event handler to automatically notify CloudSuite Industrial users when a new interaction is added using the Customer or Reseller Portal Interactions page.
To receive this notification, CloudSuite Industrial users must be subscribed to the SLCustomerInteractionAlert publication. The notification can be an external email and/or a message sent to the CloudSuite Industrial Inbox form.
Notification Text
To: sluser From: portaluser Subject: Customer Interaction Text Entered Body: Customer customername entered text for interaction interactionId: interactiontext Do not reply to this message via email. Please use the Customer Interactions form.
Variable Information
| Variable | Description |
|---|---|
| sluser | The CloudSuite Industrial user who subscribes to this alert and who responds to customer interactions. The user's primary email address (from the Users form) is used. |
| portaluser | The portal user who enters the interaction text. |
| customername | The portal user's customer name. |
| interactionId | The interaction ID assigned to the interaction on the CloudSuite Industrial Customer Interactions form. |
| interactiontext | The interaction text entered by the customer for this interaction. |
Associated Event and IDO
The event IdoOnItemInsert for the SLInteractionDetails IDO triggers this notification.