Alert Customer Portal Users of New Interaction - Workflow Event Handler
Use this event handler to automatically notify Customer Portal or Reseller Portal users when a new interaction is added on the CloudSuite Industrial Customer Interactions form.
To receive this notification, portal users must be subscribed to the CPVendorInteractionAlert publication. The notification can be an external email and/or a message sent to the portal Inbox page.
Notification Text
To: portaluser From: sluser Subject: Vendor Interaction Text Entered Body: Vendor parms.company entered text for interaction interactionId: interactiontext. Do not reply to this message via email. Please use the Customer Portal Interactions page to reply.
Variable Information
| Variable | Description |
|---|---|
| portaluser | The Customer Portal or Reseller Portal user who subscribes to this alert. |
| sluser | The CloudSuite Industrial user who enters the interaction text. The user's primary email address (from the Users form) is used. |
| parms.company | The vendor company name. |
| interactionId | The interaction ID assigned to the interaction on the CloudSuite Industrial Customer Interactions form. |
| interactiontext | The interaction text entered by the vendor for this interaction. |
Associated Event and IDO
The event IdoOnItemInsert for the SLInteractionDetails IDO triggers this notification.